Terms of service

Welcome to VELVEXO (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

If you do not agree, please do not use our services.

1. Account Terms

By using our website, you confirm that:

  • You are at least 18 years old or using the site under supervision of a parent or guardian
  • The information you provide is accurate, complete, and up to date
  • You are responsible for maintaining the confidentiality of your account and password

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on VELVEXO are subject to change without prior notice.

  • Prices are displayed based on your country/region.
  • We accept payments via secure third-party payment providers
  • You agree to provide current, complete, and accurate payment information

We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate. However:

  • We do not guarantee that all information is error-free, complete, or current
  • Colors and appearance may vary depending on your device

We reserve the right to correct any errors and update product information at any time without prior notice.

4. Order Acceptance

All orders placed on our website are subject to acceptance.

  • We may refuse or cancel an order at our discretion
  • This may include limitations on quantities, errors in pricing, or suspected fraud

If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

We aim to process and ship orders within 9 to 12 business days.

  • Shipping times may vary based on location and external factors
  • Deliveries are handled by third-party courier services
  • We are not responsible for delays caused by shipping carriers or customs

Orders are processed during business days: Monday to Friday (excluding holidays).

6. Returns and Refunds

We want you to be satisfied with your purchase.

  • Returns must be requested within 14 days of delivery
  • Items must be unused, in original condition, and with packaging intact
  • Certain items may be non-returnable (e.g., final sale or hygiene-related products)

Refunds will be processed after inspection and may take 7-10 business days  to reflect in your account.

7. Prohibited Uses

You agree not to use our website or services:

  • For unlawful or fraudulent purposes
  • To violate any applicable laws or regulations
  • To infringe upon our intellectual property rights
  • To distribute harmful software or engage in malicious activity

We reserve the right to terminate access for any prohibited use.

8. Limitation of Liability

To the fullest extent permitted by law, VELVEXO shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Delays, interruptions, or errors in service

Your use of our website and services is at your own risk.

9. Indemnification

You agree to indemnify and hold harmless VELVEXO, its affiliates, and employees from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United State, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

Continued use of our website constitutes acceptance of the updated Terms.

12. Contact Information

For any questions regarding these Terms, please contact us:

VELVEXO
Email: info@velvexo.com
Business Hours: Monday - Friday 9:00 A.M. to 5:00 P.M (EST)
Address: 1920 8th St NW, Albuquerque, NM, United States, 87102