Refund policy

At Velvexo, customer satisfaction is important to us. We offer a 15-day return policy, allowing you to request a return within 15 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The item must be returned within 15 days of delivery.
  • The item must be in its original, unused, and unworn condition.
  • All original tags must remain attached.
  • The item must be returned in its original packaging.
  • Proof of purchase or a valid receipt must be provided.

Items that do not meet these requirements may not be eligible for a refund or exchange.

How to Request a Return

To initiate a return, please contact our Customer Support Team at info@velvexo.com. All returns must be requested and approved prior to shipment. Once your return request has been approved, we will provide you with the necessary instructions regarding the return process. All approved returns must be sent by mail to the following address:

7418 Spicewood Dr Garland, TX 75044 United States

Any item returned without prior authorization may not be accepted.

Return Conditions & Restocking Fee

A 20% restocking fee will be deducted from the refund amount for eligible non-defective returns. The returned item must be received and inspected by our team before a refund or exchange can be issued.

Damaged, Defective, or Incorrect Items

Please carefully inspect your order upon delivery. If you receive an item that is damaged, defective, or different from the item you ordered, please contact us immediately at info@velvexo.com. We will review the issue and, where applicable, provide appropriate instructions for returning the item and resolving the matter.

Please do not return damaged, defective, or incorrect items without contacting us first.

Exchanges

Velvexo accepts exchange requests within 15 days of the date of delivery. All exchange requests are subject to the returned item being received and inspected by our team. The item must be in its original condition, unworn and unused, with all original tags attached and the original packaging included. An exchange will only be issued after the returned product has been received and successfully inspected.

To request an exchange, please contact us at info@velvexo.com.

Refunds

Once we receive your returned item, it will be inspected to determine whether it meets the applicable return requirements. After the inspection is completed, we will notify you whether your refund has been approved or declined. If your return is approved, the refund will be issued to your original payment method within 10 business days after the returned product has been received and inspected. For eligible non-defective returns, a 20% restocking fee will be deducted from the total refund amount.

Please note that once a refund has been issued by Velvexo, your bank, credit card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Order Cancellation

Order cancellation requests must be submitted within 24 hours of placing the order by contacting our Customer Support Team at info@velvexo.com.

Cancellations requested within the first 24 hours may be processed without a cancellation fee, provided the order has not already been shipped. If a cancellation request is submitted after 24 hours, a 20% cancellation fee will be deducted from the amount eligible for refund. Orders that have already been shipped cannot be cancelled and will instead be subject to the terms of our Refund & Return Policy.

Customer Support

If you have any questions regarding our return, exchange, refund, or cancellation policy, please contact our Customer Support Team:

Phone: +1 860 255 9440
Email: info@velvexo.com
Return Address: 7418 Spicewood Dr Garland, TX 75044 United States