Shipping policy

At Velvexo, we are committed to providing a reliable and efficient shipping experience for every order. This Shipping Policy outlines our shipping procedures, processing times, delivery expectations, and related terms for orders placed within the United States. By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.

1. Shipping Costs

Velvexo offers free standard shipping on all orders within the United States. No additional standard shipping charges will be applied at checkout.

2. Order Processing & Delivery Times

All orders are processed during our regular business days, Monday through Friday, excluding U.S. holidays.

Our standard processing and delivery schedule is as follows:

  • Handling Time: 4-5 business days
  • Transit Time: 7-9 business days
  • Estimated Total Delivery Time: 11-14 business days
  • Order Cut-Off Time: 11:00 PM Eastern Standard Time (EST), New York

Orders placed after the daily cut-off time will be processed beginning on the next business day.

Please note that the stated delivery timeframe is an estimate and may vary due to circumstances beyond our control, including carrier delays, severe weather, holidays, operational disruptions, or other unforeseen circumstances.

3. Shipping Carriers

Orders are shipped through established and reputable carriers, including:

  • USPS
  • UPS
  • FedEx

The shipping carrier used for your order may vary depending on the delivery destination, package requirements, availability, and other logistical factors. Once your order has been shipped, tracking information will be provided where applicable.

4. Delivery Address Changes

Customers are responsible for providing an accurate and complete delivery address at the time of purchase.

If you need to request a change to your delivery address, please contact us at info@velvexo.com within 24 hours of placing your order. Once an order has been shipped, the delivery address cannot be changed.

While we will make reasonable efforts to accommodate address-change requests submitted within the specified timeframe, we cannot guarantee that changes can be made once an order has entered the fulfillment process.

5. Order Cancellations

If you wish to cancel an order, please contact us at info@velvexo.com as soon as possible. Orders may be cancelled only before they have been shipped. Once an order has been shipped, it can no longer be cancelled and will be subject to the terms and conditions outlined in our Refund & Return Policy.

6. Damaged Packages

Please inspect your package carefully upon delivery. If your package appears to have been damaged during transit, we recommend refusing delivery, where possible, and contacting our Customer Support Team immediately.

If a damaged package has already been delivered, please contact us at info@velvexo.com as soon as possible. Where applicable, please provide photographs of the package and the damaged item to assist us in reviewing the matter. Our Customer Support Team will assess the situation and provide you with the appropriate next steps.

7. Delivery Delays

Although we make every effort to ensure orders are processed and delivered within the estimated timeframe, Velvexo is not responsible for delays caused by circumstances outside our reasonable control. Such circumstances may include carrier delays, weather conditions, public holidays, natural events, service interruptions, or other unforeseen events.

8. Customer Support

For questions regarding your order, shipping status, delivery, or this Shipping Policy, please contact our Customer Support Team:

Phone: +1 860 255 9440
Email: info@velvexo.com
Business Address: 7418 Spicewood Dr Garland, TX 75044 United States