Shipping policy

Thank you for shopping with us at VELVEXO. We are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within 3-5 PROCESSING TIME (excluding weekends and holidays).

  • Orders placed after business hours will be processed on the next working day
  • During peak seasons or promotions, processing times may be slightly extended

Once your order is processed, it will be shipped promptly.

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping
  • Express Shipping (if available)

Shipping methods may vary depending on your location and availability at checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Domestic Shipping: 9-12 BUSINESS DAYS
  • International Shipping: 9-12 BUSINESS DAYS

Please note that delivery times are estimates and may vary due to factors beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

  • Standard Shipping: 14.99 SHIPPING COST
  • Express Shipping: 25.99 SHIPPING COST

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email with your tracking details.

  • Tracking information may take a few days to update
  • You can track your order using the link provided in your email

If you do not receive tracking details, please contact us at info@velvexo.com.

6. Delivery Issues and Delays

While we aim for timely delivery, delays may occur due to:

  • Courier service disruptions
  • Customs clearance (for international orders)
  • Incorrect or incomplete shipping addresses

VELVEXO is not responsible for delays caused by external factors, but we will do our best to assist you in resolving any issues.

If your package is lost or significantly delayed, please contact us and we will investigate the matter.

7. International Shipping

We offer international shipping to selected countries.

  • Delivery times may vary depending on destination
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country

Please ensure your shipping information is accurate to avoid delays.

8. Incorrect Address Disclaimer

It is the customer’s responsibility to provide accurate shipping details.

  • Orders shipped to incorrect addresses provided by the customer may not be eligible for refunds or reshipment
  • If you notice an error, contact us immediately at info@velvexo.com

9. Contact Information

If you have any questions about shipping or your order, feel free to contact us:

VELVEXO
Email: info@velvexo.com
Business Days: Monday - Friday 9:00 A.M. to 5:00 P.M (EST)