Privacy policy

Welcome to VELVEXO (“we,” “our,” “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you make a purchase or interact with our website, we may collect:

  • Full name
  • Email address (e.g., info@velvexo.com for contact)
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)

b. Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site

c. Account Information

If you create an account, we may store login credentials and order history.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your purchases, updates, and offers
  • Improve our website, products, and customer experience
  • Prevent fraud and enhance security
  • Comply with legal obligations under applicable laws in India

We only use your data for legitimate business purposes and do not sell your personal information.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand user behavior and website performance
  • Provide a personalized shopping experience

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of our website.

4. Third-Party Services

We may share your information with trusted third-party service providers, including:

  • Payment processors
  • Shipping and logistics partners
  • Marketing and analytics tools

These third parties are only given access to the information necessary to perform their services and are obligated to protect your data.

We are not responsible for the privacy practices of third-party websites or services linked on our platform.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights

Under applicable laws, including Indian data protection regulations, you have the right to:

  • Access the personal data we hold about you
  • Request correction or updates to your information
  • Request deletion of your personal data (subject to legal obligations)
  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

VELVEXO
Email: info@velvexo.com
Address: 1920 8th St NW, Albuquerque, NM, United States, 87102